Fedora Magazine: Please tell me about yourself… as much as you feel comfortable with… as open or as closed as you want to be… family, education, work, hobbies, religion, volunteering, diet, music tv / movies, etc.
Máirín Duffy: Let’s see if I can cover all of those in one sentence. I’m a married vegetarian Roman Catholic mom and RPI alumna living in Boston who is happily employed at Red Hat as an interaction designer and occasionally teaches kids how to use FLOSS creative software, and additionally am a big fan of Zooey Deschanel (so I like New Girl and She & Him.)
FM: What software-based graphics tools have you worked with in the past and what currently are your favorite applications?
MD: My first digital painting program was the Smurfs Paint ‘n Play for the Coleco ADAM. When we finally got a PC with a VGA card, I used Deluxe Paint II and the Disney Animation Studio painting programs. I used Photoshop and Gimp when I was in high school and was introduced to the Macromedia tools in college. My tools of choice in college were Macromedia Fireworks for almost everything, and Adobe Illustrator, Macromedia Director, and Macromedia Flash for everything else. I followed sodipodi and I switched over 100% to FLOSS tools around Inkscape 0.39.
At this point I’ve been using a fully FLOSS creative work flow for around 7 years â€” starting with Inkscape and Gimp on Fedora and branching out to Scribus, MyPaint, Krita, Blender, Darktable, etc. as new applications became available. Inkscape is by far my favorite graphics tool and I use it for almost everything.
FM: Are there any hardware accessories that you like to use in your daily creative work? …and if so, please tell me about them.
MD: I have a Lenovo x220T which is a laptop with a swivel-screen that has a built-in Wacom tablet and stylus. I use it often when I need to do illustration work; it’s good for sketching, too.
FM: I believe you have done some FOSS training sessions at a few educational institutions. Please tell me about those experiences and do you hope to do more of those in the future?
MD: I’ve done a lot of sessions, but the two longest ones were probably the Inkscape class I did at a middle school near Red Hat’s Boston-area office (10 weeks) and a Gimp and Inkscape class I did with the Girl Scouts in Boston (8 weeks.) (You can read more about each respectively at http://opensource.com/education/10/4/introducing-open-source-middle-school and http://blog.linuxgrrl.com/category/girl-scouts-class/)
It is a lot of work to put together classes like that, but working with kids is really fun. The thing about these classes is that the kids get to keep the software. For example, I found out that a student I taught in one of the classes still uses Inkscape at home and entered an art contest with a design she made in it well after the class was over. You know, when I was a similar age to those kids, I was a student in an outreach program at the school that later became my alma mater (RPI.) We were taught character animation in Macromedia Director. Not only could I not go home after the class was over to practice and build on my skills because I didn’t have the software â€” it was quite expensive back then â€” but by the time I entered college Macromedia Director was basically sunset as a product in favor of Flash. Is there anything today that can even open up *.dcr files from Director? My Director projects are probably bitrotted forever, and I’m not that old.
I think us folks in the FLOSS world take it for granted that there are these amazing and free tools using open standards right at our fingertips and the more we can share and teach them to others, I truly believe the world will be a better place.
FM: What FOSS / Linux conferences have you participated in? Have you given any presentations and if so, on what topics?
MD: I have; probably too many to list them all at this point. I was just at Grace Hopper a couple of weeks ago and participated in the Open Source Day Systers Mailman 3 Hackfest (got a few commits in to Mailman 3 too!) Last year, I gave a talk at the Red Hat Summit OpenSource.com panel about FLOSS creative software. I keynoted at Software Freedom Day Boston a couple years ago or so about attracting more designers to FLOSS. I gave a talk at the Linux Plumbers’ Conference a couple years ago about storage technologies and UX (related to some of the Anaconda design work I did.) I wrote a paper about designing for free software as part of an open source workspace at the ACM CHI conference in 2010 (http://blog.linuxgrrl.com/2010/04/06/contributing-to-free-open-source-software-as-a-designer/.) I’ve also given talks at the Libre Graphics Meeting, SXSW, GUADEC, FUDCon, LibrePlanet, FOSS.in, LinuxCon, and probably others I’m not recalling at the moment.
FM: Do you consider yourself a technology lover? If so, do you have any visions of the future you’d like to share?
MD: I learned how to read by playing text-parser adventure games on an old 8088 machine; I grew up with a love of technology and auspicious thoughts for a future with even better technology. Unfortunately, I’m a bit more cautious about technology now – particularly tablets and phones. I’m a new parent, and I worry about the ubiquity of these devices and how they may affect childrens’ development. It’s also sad to go to pretty much every public place and see heads bent down staring at screens rather than healthy social interaction (I’m as guilty as anybody.) What about the divide between people who can afford these devices and a ubiquitous internet connection and those who can’t? There’s bad that comes with the good that technology brings, and I think a lot more careful thought and action needs to be put into mitigating that bad.
FM: What hardware have you purchased for yourself? Do you have a laptop, smartphone and/or a tablet? If so, what?
MD: I have an x220T tablet, a Samsung Galaxy S4, and a Nook HD. I’ve never purchased a piece of Apple hardware in my life, although I was – oddly enough – given a gumstick iPod Shuffle once when I signed a lease on an apartment. It bricked after a few months.
FM: Do you use any non-FOSS software? If so, what and why?
MD: The only non-FLOSS desktop software I use is my income tax software. I have it installed on a hard drive with a Windows install on it that came with my husband’s personal laptop before we swapped an SSD into it. I use that once a year, because I’d rather do my own taxes and the laws change too frequently for any potential FLOSS solution to be workable.
I do have more non-FLOSS apps on my phone than I’d like to admit, and I use more non-FLOSS web apps than I’d prefer (although many are FLOSS.) I used to not even use Flickr or Twitter because they aren’t open source – as I get older, I think I’m getting more soft in tolerating that. One piece of proprietary software I’m particularly proud of avoiding, though, is Gmail.
About your work with Red Hat
FM: How long have you worked for Red Hat and what positions have you held there?
MD: I’ve worked for Red Hat close to 9 years, if you don’t count my summer internship before I started full-time. I’ve been an interaction designer the entire time, but I have worked on different teams over the years.
FM: What projects have you worked on within Red Hat?
MD: I’ve worked on a lot of projects over the 9 year period so it would be boring to list them all out. The two main products/projects I’ve worked on are Red Hat Network / Red Hat Network Satellite and Fedora. As of late I’ve been spending a lot of time on Hyperkitty, the mail archiver web UI for Mailman 3.
About your work with the Fedora Project
FM: How did you first get involved with the Fedora Project?
MD: I used Red Hat Linux when I was a high school student but was converted to Debian in college. I migrated to Fedora and got involved with the Fedora Project when I did a summer internship with Red Hat’s desktop team in the summer of 2004.
FM: What things have you worked on in Fedora?
MD: A lot of things! I’ve been the community design team lead for several years at this point, which has involved a lot of wrangling to get the artwork ready for each release on time, although honestly gnokii (Sirko Kemter) does a lot of this work now – he makes sure things are ready and prepares a lot of the release artwork. Most recently on the Fedora design team I’ve done a lot of artwork for the Fedora Badges system (badges.fedoraproject.org) I redesigned the fedoraproject.org website with a team of Fedora design team members in 2009-2010 although it is due for some updates these days, I think. I’ve done a lot of UX work for a lot of different components that are in Fedora, including virt-manager and anaconda, the installer. I’ve also done UX work for some of the infrastructure applications that help run Fedora, including the Fedora Packages app (http://apps.fedoraproject.org/packages). I’ve served on the Fedora board too, but not a full term.
FM: What do you think Fedora’s strengths and weaknesses are both as a FOSS development project and as a general purpose Linux distribution?
MD: By development project, I’m assuming you mean a FLOSS project community and not necessarily a development platform (but please correct me if I’m wrong.) As a community I think Fedora has a major strength in that it attracts many smart and passionate folks. The corresponding weakness (which is shared by other FLOSS projects) is that demographically it’s not a particularly diverse set of folks. We are actively working on that though; for example, Fedora has participated in the FLOSS Outreach Program for Women in the past couple of rounds or so.
Another strength of Fedora is that as a community, Fedora is particularly concerned about openness and transparency with respect to project discussion but also privacy when it comes to personal information â€” so much so that, for example, when we proposed a Fedora badge for folks voting in a vote to choose wallpapers, we had to make the badge an opt-in badge rather than automatic because concern was voiced about individuals’ privacy with respect to whether or not they voted. Folks aren’t just interested in software freedom; they are interested in other social justice issues (like privacy) as well. A weakness to counter that is that in a community of passionate people, the discussions can get pretty heated â€” particularly on the mailing lists. This is also not unique to the Fedora Project. We are hoping to help tame the flames with affordances provided by Hyperkitty, when it’s ready.
As a general-purpose Linux distribution, I think Fedora’s strengths are that you have highly-skilled, full-time software developers alongside community developers putting out software in Fedora first. The corresponding weakness is that because there’s new technology in Fedora first â€” for example, systemd or GNOME 3 â€” when you use Fedora you have to learn the new things sooner than other distros’ users since you’re getting it first. That can take time; there might not be as much documentation and as many how-to blogs available yet to learn because the tech is so new.
FM: What things would you change about Fedora if you had a magic wand?
MD: If I had a magic wand, Hyperkitty would be ready and deployed across all of the Fedora mailing lists and we’d be having much more productive and efficient conversations!
About your Anaconda design work
FM: Anaconda is the installer that Fedora uses on the install and live media. Why did Fedora need to redesign Anaconda?
MD: Will Woods covered this much better than I could in a two-part blog series that starts here:
Adam Williamson and I wrote this too to go along with the initial release of the new UI:
The redesign was initiated by the development team. The design wasn’t conjured up first and then pushed on to them. They made a decision that a redesign had to be done, and they sought out UX help for the UI part of it. That is how I became involved in the project. A lot of underlying problems with Anaconda were addressed – quite well – by the development team but haven’t gotten as much attention as the UI because the UI is simply more visible. (The two links above give specific examples.)
FM: Is the Anaconda redesign completed or is it an ongoing process?
MD: The major chunks of it are completed, but improvements are an ongoing process. We’ve done several usability test rounds (with the help of two interns, Stephanie Manuel and Filip Kosik), including a couple where we performed tests at DevConf.cz in Brno, Czech Republic and in Red Hat’s Boston-area office. You can see the test documents from those tests here: https://fedoraproject.org/wiki/Anaconda/UX_Redesign#Usability and a summary of the analysis from the test results from Brno https://www.redhat.com/archives/anaconda-devel-list/2013-April/msg00018.html and Boston https://www.redhat.com/archives/anaconda-devel-list/2013-April/msg00011.html. We combed through all of the test videos and reports and incorporated some user feedback we’d gotten on the redesign as well and came up with an exhaustive list of issues to address, many of which have already been addressed: http://fedoraproject.org/wiki/Anaconda/UX_Redesign/Usability_Test_Suggestions
The Anaconda developers, as they encounter usability-related UI bugs, will often consult with me or other UX folks to hash out a solution and then fix the bugs.
So the redesign isn’t stagnant; as bugs filter in they are addressed on top of our active work to identify issues and address them through QA and usability testing.
FM: What has been the most challenging part of the redesign?
MD: The most challenging part of the redesign (which my vent^W talk at the Linux Plumbers’ Conference a couple of years ago actually focused on) was any interaction involving storage technologies. I actually converted that talk into a blog, so if you want to go more in depth on this you can take a look at that: http://blog.linuxgrrl.com/2013/01/04/storage-from-a-ux-designers-perspective/ Storage technology is all over the place and I think it’s a bit of a miracle it is as standardized as it is. There are so many tough situations you can get into when you get storage wrong. (An example from Anaconda: http://blog.linuxgrrl.com/2013/03/04/refreshing-storage/)
FM: I must admit that when I first encountered the partitioning screens starting with Fedora 18, I was not fond of them. For various reasons, I do a lot of Fedora installs and eventually it grew on me… but I still hear quite a bit of complaining. How much and what feedback have you gotten from the community?
MD: The main feedback we get about most of the new Anaconda screens is either complaining about the position of the ‘done’ buttons in the upper left (folks want it in the lower right) and the text of the ‘done’ button (it’s previously been ‘back,’ and we got complaints then because it doesn’t always mean back, so we changed it to ‘done.’)
I think these complaints are symptoms of the hub and spoke model we’ve chosen to go with. For most of the screens, hub and spoke works great. Where it falls apart is the storage-related screens, because the storage ‘spoke’ is actually a little mini linear wizard in itself. I’m not convinced that hub and spoke generally was the wrong model to go with, but we’ve been making small tweaks here and there to the storage area so that it’ll make more sense based on the usability test results and feedback we’ve gotten.
I also think some of these issues are symptoms of a design goal we had â€” make it possible for less-experienced users who just want a working system without much fuss to get one. In the design, I think I tried a bit too hard to prevent those users from being exposed to more complicated bits like custom partitioning. I mean, where I was coming from was reasonable: if you know how to create a RAID 4 array and you can actually recite the difference between all of the RAID levels, you’re probably smart enough to poke around and find what you want. If ‘RAID’ makes you think of bug spray in all-caps, you back away slowly from the computer if you encounter any form of custom partitioning. Again, though, I think I made some bad calls there and those are shaking out in the usability test results and user feedback.
Actually last week I talked to Chris about instead of only having custom partitioning accessible from the ‘Done’ button on the first storage screen, to also have a button to just go to it since many people want to go there and aren’t sure how when they get to the first storage screen. (It really is not intuitive to hit ‘Done’ to get to custom partitioning.) I’m hoping to mock up the fix this week. (I know this does seem a bit late to get to it, but to be fair I was on maternity leave for much of the Fedora 19 development cycle.)
FM: What complaints have you encountered and how valid do you think they are?
MD: That’s a particularly broad question so I’ll answer it broadly with respect to the user feedback we’ve gotten. Generally, I was pleasantly surprised by the feedback we got on the UI part of the redesign. Any time you embark on a major redesign â€” especially if the thing you’re redesigning has been pretty much the same for a 10-year long period â€” you’re going to get backlash. The things folks had the most trouble with were the parts of the redesign I knew were weak (particularly storage.) The parts of the design I thought worked well, for the most part, didn’t receive a lot of complaints. I was seriously expecting hate mail, but I didn’t receive any. I actually received a few well-reasoned and productive critiques that then went straight into the ‘Usability Test Suggestions’ wiki bucket list of items to address. The most common off-the-cuff feedback I hear is along the lines of, “I didn’t like it at first, but now that I’ve had time to get used to it, it works fine for me.”
I think a big reason for the less-severe-than-expected and surprisingly-helpful-feedback was how open we were with the redesign and rewrite process â€” I worked pretty hard to blog our major design decisions and process and the Anaconda team are very open in IRC and on the anaconda mailing lists. If someone was really bothered by it and did a search, my guess is they’d find all of that documentation and be able to see where we were coming from with some of the decisions and that may have moderated their feedback a bit.
I will also be the first person to say that there’s no way that the design work I put together for the Anaconda team was perfect. Have you ever taken a drawing or painting class? If you start in with the eyes, and try to render them perfectly, then move out to the nose and the mouth and the head and the body â€” rendering each as accurately as you can, one-by-one â€” you are going to find yourself with a disproportionate and likely poorly-composed work with many smaller nicely-rendered bits. Nobody, not even the great Renaissance masters, sit down to an easel and draw a perfectly lifelike rendering of what’s in front of them starting with the very first stroke. You have to start with broad strokes first, lay down the foundation for your composition, do one pass for gesture, do another pass to pick out the positions of the major body parts, another pass to hit the major shadows, do another pass… so on and so forth, until you get down to precisely-rendered, life-like details. You don’t start with those details. The design we started with for Anaconda is a few passes in, but we’re working with the feedback we get to make additional passes and refinements.
FM: I’ve hear some people advocating for the use of a separate tool for the complex task of partitioning… perhaps gparted… but that wouldn’t work would it? If I understand correctly, the Fedora installer has requirements for more advanced partitioning / filesystem features that gparted does not offer… things like Linux software RAID, LVM, and various combinations of those. Is using an external tool even a viable option?
MD: Using a separate tool for partitioning would be a good idea in that, at least for the full / non-live installer, you’re in a limited environment to get your work done. Partitioning is scary work, even if you really know what you’re doing. Anaconda itself is a limited environment â€” you don’t have a web browser to look up help and it’s constrained in ways a full desktop is not. Anaconda handles these things because it has to, but I personally think it would be ideal if Anaconda handled installation and a lot of the complicated storage bits were handled by another tool that specialized in storage. As you point out, though, the tools that exist now don’t meet the same requirements that Anaconda does, so Anaconda continues to handle storage configuration like partitioning. Anaconda is now modular, though, so the storage-handling code is now actually broken out into a separate library called blivet. Maybe at some point an external tool could be written that uses that library.
FM: Are there any upcoming changes in Anaconda in Fedora 20 that you’d like to mention?
MD: If I can get that mockup I mentioned earlier done and the team has enough time to implement it, maybe there will be a button to go to directly to custom partitioning. If not Fedora 20, hopefully Fedora 21.
FM: Is there anything I neglected to ask about that you’d like to mention?
MD: Yes, “How do you like working at Red Hat?” To which I would answer, “It is the best job in the world.” Thank you for the interview, I enjoyed it and I hope it helps your readers understand a bit more about the Anaconda UI redesign.
FM: Thank you for taking the time to answer my questions.
Interview conducted via email by Scott Dowdle for MontanaLinux.org – http://www.montanalinux.org/interview-mairin-duffy-oct2013.html